Shipping & Returns
Shipping Policy
Free Shipping
We offer free shipping on all orders.
Once your purchase has been confirmed, we will share the shipping details, including the delivery method and estimated delivery timeframe.
Delivery times may vary depending on the destination. For questions about shipping, please contact us at supportmavnelle@gmail.com.
Return & Exchange Policy
Returns & Exchanges
Customers may request a return within 7 days after receiving their order.
To request a return or exchange, please contact us at supportmavnelle@gmail.com and include your order number and the reason for your request.
Mavnelle covers the cost of return shipping. Please contact us before sending the item back so we can provide the return instructions.
Once the returned item has been received and the return has been approved, the refund will be processed within 7 days.
If an item arrives damaged, please contact us as soon as possible and send photographs of the item and its packaging. In this case, we will offer a replacement or a full refund.
Items must be returned in their original condition and packaging, except when the item arrives damaged or defective.